Expédition & retours

At Teddy Smith Magasin, we are committed to providing you with an exceptional shopping experience for our premium men’s clothing. Below you’ll find all the details about our shipping and return policies designed for your convenience.

Shipping Information

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges Policy

We want you to be completely satisfied with your Teddy Smith Magasin purchase. If you’re not happy with your item, you may return or exchange it within 15 days of receiving your order.

General Conditions

• Items must be returned in their original condition: unworn, unwashed, with all tags attached and in original packaging
• Return requests must be initiated within 15 days of receiving your order
• Original shipping fees are non-refundable unless the return is due to our error or a defective item
• Customers are responsible for return shipping costs unless the return is due to our error
• Customized or sale items cannot be returned or exchanged
• For hygiene reasons, underwear and swimwear cannot be returned or exchanged unless defective

Return or Exchange Process

1. Initiate Your Request:

   Email us at [email protected] within 15 days of receiving your order. Use the following template:

   Subject: Return/Exchange Request – Order #XXXXX

   Hello Teddy Smith Magasin Team,

   I would like to initiate a [return/exchange] for my order #XXXXX placed on [order date].

   Details of the concerned items:

   • Item: [Product Name]
   • Reference Number: [SKU if available]
   • Size: [Size]
   • Color: [Color]
   • Quantity: [Quantity]
   • Reason for return: [Change of mind/Incorrect size/Quality issue/Other (specify)]

   For an exchange, I would like:

   • New size: [Size]
   • New color: [Color]
   • New product: [Product Name]

   I confirm that the item is in its original condition with all tags attached.

   Best regards,

   [Your Full Name] [Your Email Address] [Your Phone Number]
2. Wait for Approval: Our team will process your request within 48 hours and send you a return authorization with instructions.
3. Ship Your Return: Carefully package the items with the return slip included in your original package (if available) and send it to:
   Teddy Smith Magasin – Returns
   54 Place du Capitole
   Toulouse, FR 75743
   France
4. Confirmation: Once your return is received and inspected, we will send you a confirmation email.

Refunds

• Refunds will be processed within 5-7 business days after we receive and approve your return
• The amount will be credited to your original payment method (credit card or PayPal account)
• Original shipping fees are non-refundable unless the return is due to our error

Exchanges

• We will ship the new item as soon as your return is received and approved
• If the new item has a different price, we will adjust the amount (refund the balance or request additional payment)
• Shipping fees for the new item will be covered by us

Defective Items or Our Error

If you receive a defective or incorrect item:

• Contact us immediately at [email protected] with clear photos of the issue
• We will cover all return and replacement shipping costs
• You may choose a full refund if the product is no longer available

Customer Service

For any questions regarding our shipping or return policy, please don’t hesitate to contact our customer service team at [email protected]. We’re happy to help!

The Teddy Smith Magasin Team